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Effectively managing non-delivered orders is critical for e-commerce businesses to reduce lost revenue, improve customer satisfaction, and optimize delivery operations.
This guide will show you how to import ShipRocket NDR (Non-Delivery Report) data directly into Excel using Coefficient for better analysis and follow-up.
TLDR
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Step 1:
Install Coefficient from the Office Add-ins store
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Step 2:
Connect your ShipRocket account
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Step 3:
Select NDR data to import
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Step 4:
Configure auto-refresh to keep NDR data current
Step-by-Step Guide to Import ShipRocket NDR Data into Excel
Step 1: Install Coefficient Add-in and Connect to ShipRocket
Begin by installing the Coefficient add-in for Excel:
- Open Excel and navigate to the Insert tab
- Click on Get Add-ins
- Search for “Coefficient” in the Office Add-ins store
- Click “Add” to install Coefficient to Excel
- Once installed, sign in or create a Coefficient account
Step 2: Import ShipRocket NDR Data
Now you’re ready to import your NDR data:
- In the Coefficient sidebar, click on “Import”
- Select “Import from” and choose “ShipRocket” from the Ecommerce category
- Log in to your ShipRocket account when prompted
- Select “NDR” from the available data objects
- Choose the specific fields you want to import (order ID, delivery attempt details, reason codes, customer information, etc.)
Step 3: Configure Data Refresh Settings
Set up automatic updates to keep your NDR data current:
- After importing your data, click on the “Refresh” button in the Coefficient sidebar
- Select “Auto-refresh” to set up automatic data updates
- Choose your preferred refresh frequency (hourly, daily, or weekly)
- Coefficient will now automatically update your NDR data based on your selected schedule
Analyzing NDR Data in Excel
With your ShipRocket NDR data in Excel, you can perform valuable analysis to improve delivery success:
- Identify common reasons for failed deliveries
- Track NDR rates by geographic region or carrier
- Monitor resolution rates and timelines for non-delivered orders
- Create custom reports to identify trends and improvement opportunities
The live connection through Coefficient ensures you’re always working with the most current NDR information for timely intervention and analysis.
Available ShipRocket Data in Coefficient
Available Objects
- Return & Exchange Orders
- Shipments
- Labels
- Manifests
- Invoice
- NDR
- Tracking
- Pickup Addresses
- Account
- Products
- Listings
- Channels
Related ShipRocket Use Cases
How to Import Products Data from ShipRocket into Google Sheets
Learn how to easily import live ShipRocket Products data into Google Sheets using Coefficient for streamlined product management and reporting.
How to Import Inventory Data from ShipRocket into Google Sheets
Learn how to easily import live ShipRocket Inventory data into Google Sheets using Coefficient for streamlined inventory management and reporting.
How to Import Countries Data from ShipRocket into Google Sheets
Learn how to easily import live ShipRocket Countries data into Google Sheets using Coefficient for streamlined country analysis and reporting.
Frequently Asked Questions
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How to get NDR data from ShipRocket?
To access NDR data from ShipRocket, log into your account dashboard and navigate to the NDR or Failed Deliveries section. From there, you can view and export the non-delivery information manually. Coefficient offers a more efficient solution by connecting directly to ShipRocket and importing your NDR data into Excel automatically, saving time and enabling better analysis.
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How do I get a list of NDRs in ShipRocket?
To get a list of NDRs in ShipRocket:
- Log into your ShipRocket dashboard
- Navigate to the NDR Management section
- Apply filters for date ranges or specific carriers if needed
With Coefficient, you can import this complete NDR list with all details directly into Excel with just a few clicks.
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How do I download NDR data from ShipRocket?
To download NDR data from ShipRocket:
- Access your ShipRocket account
- Navigate to the NDR or Failed Deliveries section
- Select the records you want to export
- Use the Export or Download function
Coefficient eliminates these manual steps by creating a direct connection to your ShipRocket account for automatic NDR data import.
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How to automate importing ShipRocket NDR data to Google Sheets daily?
Traditionally, automating NDR data imports requires API integration, custom scripts, or specialized data pipeline tools—all requiring technical knowledge. Coefficient provides a code-free solution with its Auto-refresh feature that can be configured to update your ShipRocket NDR data in Excel daily without any programming required.
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How to send email alerts about NDR data from ShipRocket?
Setting up email notifications for NDR updates typically requires custom development using ShipRocket’s API or third-party notification systems. Coefficient simplifies this process with its built-in Automations feature, allowing you to configure email alerts based on your NDR data, such as when new failed deliveries occur or when the NDR rate exceeds a certain threshold.
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