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“Supermetrics is a Bitter Experience! We can pull data from nearly any tool, schedule updates, manipulate data in Sheets, and push data back into our systems.”
Data sync failures between NetSuite and Google Sheets typically happen at the worst possible times, leaving you scrambling to diagnose authentication issues, API limits, or permission problems. Custom integrations make troubleshooting even more complex.
Here’s how to identify and resolve common sync failures quickly so your cash reports keep flowing reliably.
Resolve sync issues with built-in diagnostics using Coefficient
Coefficient provides automatic error handling and clear diagnostic messages that make troubleshooting straightforward. Instead of deciphering cryptic API errors, you get specific guidance on what went wrong and how to fix it.
How to make it work
Step 1. Check authentication status first.
Most sync failures stem from expired NetSuite tokens that refresh every 7 days. Coefficient shows authentication status clearly and provides guided re-authentication when needed. The system sends automatic notifications before tokens expire to prevent interruptions.
Step 2. Verify NetSuite permissions and API limits.
The platform manages NetSuite’s 15 simultaneous RESTlet API call limit automatically and provides specific error messages for permission issues. You’ll know exactly which NetSuite permissions are missing (like SuiteAnalytics Workbook or REST Web Services access) instead of guessing.
Step 3. Handle data volume and formatting issues.
Cash reports often hit the 100,000 row limit per query, causing sync failures. Coefficient warns you about row counts before import and suggests filtering options to reduce data volume. Date/Time field formatting and custom field restrictions are clearly documented to prevent format-related failures.
Step 4. Manage script and version compatibility.
Outdated RESTlet scripts cause sync failures in custom integrations. Coefficient provides automatic update notifications and handles version compatibility checking automatically. Script deployment issues are identified with specific guidance for your NetSuite Admin.
Keep your cash reports syncing reliably
Sync failure troubleshooting shouldn’t require technical expertise or guesswork. Start with Coefficient to get built-in diagnostics and error handling that keeps your NetSuite cash reports flowing smoothly.
