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Custom status fields often fail to appear in Contact History reports because Field Event filtering doesn’t properly recognize custom picklist fields, and report types lack the necessary object relationships for custom field changes.
Here’s how to access custom status field tracking data directly, regardless of field history configuration issues.
Access custom status fields directly with advanced queries using Coefficient
CoefficientSalesforceeliminates custom field tracking limitations by providing direct access to ALL custom fields in yourorg. You can query the ContactHistory object specifically for custom status fields or extract current custom field values without relying on problematic Field Event filtering.
How to make it work
Step 1. Query ContactHistory for your custom status field.
Use Coefficient’s custom SOQL capability to target your specific custom field:. This bypasses Field Event filter syntax issues that cause standard reports to fail.
Step 2. Extract custom fields directly from Contact object.
SalesforceWhen field history wasn’t enabled for custom status fields, import all Contact records with your custom status fields included.object imports can access ANY custom field regardless of history tracking configuration.
Step 3. Set up automated custom field monitoring.
Schedule hourly imports that refresh automatically to capture custom status field changes in real-time. This creates your own field history tracking system that’s more reliable than Salesforce’s native field event filtering for custom fields.
Step 4. Create cross-object custom field analysis.
Combine custom Contact Status fields with Campaign Member Status, Opportunity Stage changes, and custom Task fields. This builds comprehensive status change tracking that standard Contact History reports cannot provide for custom field relationships.
Get reliable custom field tracking that works
Access your custom field dataStop struggling with Field Event filters that can’t handle custom fields properly. Direct custom field access provides the comprehensive tracking data you need for custom status fields.and build tracking that actually works.
