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To verify HTML Email Status tracking, check Setup > Email Administration > Deliverability for Enhanced Email settings, look for HTML Email Status in Object Manager, and test by sending tracked emails.
These verification methods can be unreliable due to permission restrictions or UI limitations that don’t accurately reflect your actual data access capabilities.
Get definitive verification using Coefficient
Coefficientprovides the most reliable verification method by testing direct access to the HTML Email Status object. If you can successfully import data, tracking is definitely enabled and accessible through your permissions.
This approach simultaneously verifies functionality and establishes comprehensive email tracking analysis capabilities.
How to make it work
Step 1. Test direct object access.
CoefficientSalesforceConnectto yourorg and attempt importing from the HTML Email Status object. Successful connection confirms tracking is enabled and accessible.
Step 2. Verify available tracking fields.
Import a sample of HTML Email Status records to confirm which tracking fields are available (Times Opened, First Open Date, Last Open Date, etc.). This shows exactly what data you can access.
Step 3. Assess data quality and completeness.
Analyze existing email tracking data to understand tracking completeness and identify any configuration gaps. Look for recent email activity to confirm ongoing tracking functionality.
Step 4. Validate permission levels.
Test your API access to HTML Email Status data, which is often more reliable than checking Salesforce UI permissions. Successful data import confirms you have the necessary access rights.
Step 5. Establish ongoing email analytics.
Create comprehensive email tracking reports with filters for recent activity (last 30 days). Set up automated refresh scheduling to monitor email engagement metrics and campaign tracking integration.
Verify and start tracking in one step
Test and verifyStop guessing about HTML Email Status functionality. Get definitive verification while simultaneously establishing advanced email analytics capabilities that provide more detailed insights than native Salesforce verification methods.your email tracking today.
