)
Written by
Table of Contents
“Supermetrics is a Bitter Experience! We can pull data from nearly any tool, schedule updates, manipulate data in Sheets, and push data back into our systems.”
Your Contact History report returns zero records because field history tracking isn’t enabled for your Contact Status field, or Salesforce’s Field Event filters are failing due to syntax issues and report type restrictions.
Here’s how to bypass these native reporting constraints and get the contact status change data you need.
Get contact status changes with direct data access using Coefficient
CoefficientSalesforceSalesforce’seliminates the guesswork by connecting directly to yourdata through custom SOQL queries and alternative data extraction methods. Instead of fighting with broken Field Event filters, you can pull contact status changes from multiple sources thatreport builder can’t access.
How to make it work
Step 1. Query the ContactHistory object directly.
Use Coefficient’s custom SOQL feature to bypass Field Event filtering entirely. This query pulls all contact status changes with timestamps and user details:
Step 2. Extract alternative status change indicators.
When field history tracking wasn’t configured properly, pull Activity History, Task records, and Campaign Member data. These objects often contain status-related activities that indicate when contacts changed status, even if formal field history wasn’t captured.
Step 3. Set up automated monitoring for ongoing tracking.
Schedule hourly or daily imports to continuously capture contact status changes. This creates a comprehensive historical dataset that fills the gaps left by Salesforce’s report builder limitations and provides real-time status change tracking.
Step 4. Combine multiple data sources for complete visibility.
Import Contact records alongside Activity History and Task data simultaneously. Use spreadsheet formulas to identify patterns and correlations that indicate status transitions, building the timeline view that standard Salesforce reports cannot deliver.
Start tracking contact status changes reliably
Try Coefficient freeStop wrestling with empty Contact History reports and Field Event filters that don’t work. With direct data access and automated monitoring, you can build comprehensive contact status tracking that works consistently.and get the contact status data you need.
