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“Supermetrics is a Bitter Experience! We can pull data from nearly any tool, schedule updates, manipulate data in Sheets, and push data back into our systems.”
A greyed-out download button in HubSpot typically means you have insufficient permissions or view-only access to contact lists.
Here’s how to work around these UI restrictions and export your contacts to Excel even when the HubSpot interface blocks manual downloads.
Bypass UI restrictions using Coefficient
CoefficientHubSpot’sHubSpot’scan often work around these interface limitations if you have API access permissions. Even whenUI blocks exports, you may still be able to access contact data throughAPI connection.
How to make it work
Step 1. Verify your API permissions.
Check that you have at least “Read” API permissions for contacts in HubSpot. These permissions are often more granular than UI access and may allow data export even when the download button is greyed out.
Step 2. Connect HubSpot to Coefficient.
The initial connection may require Super Admin setup, but once established, users with appropriate API permissions can import contacts regardless of UI export restrictions. Install Coefficient and authenticate your HubSpot account.
Step 3. Create your contact import.
Select “Import from HubSpot” and choose the Contacts object. Apply any necessary filters to match the specific list you’re trying to export. This bypasses the greyed-out UI button entirely.
Step 4. Import directly to your spreadsheet.
Run the import to pull your contact data directly into Excel or Google Sheets. The data flows through the API connection without relying on HubSpot’s export interface.
Access your contact data despite permission restrictions
Try CoefficientIf you lack API permissions entirely, you’ll need to request access from your HubSpot administrator. But Coefficient often provides more flexible access than HubSpot’s UI restrictions suggest.to see if you can access your contact data through the API.
