How to Import News Items Data from Intercom into Excel

using Coefficient excel Add-in (500k+ users)

Discover how to import Intercom News Items data into Excel using Coefficient to analyze announcements and improve your customer communication strategy.

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Importing News Items data from Intercom into Excel helps you analyze announcement performance and optimize your communication strategy. Coefficient makes this process seamless and automatic.

This guide will show you how to import your Intercom News Items data into Excel using Coefficient.

TLDR

  • Step 1:

    Step 1. Open Excel > Insert tab > Get Add-ins > Install Coefficient from Office Add-ins store.

  • Step 2:

    Step 2. Connect your Intercom account and select the News Items object to import.

  • Step 3:

    Step 3. (Optional) Enable auto-refresh to keep your data updated automatically.

Step-by-Step Guide to Import Intercom News Items Data into Excel

Step 1: Install Coefficient in Excel

First, you need to install the Coefficient add-in from the Office Add-ins store:

  • Open Excel
  • Go to the Insert tab
  • Click on Get Add-ins
  • Search for “Coefficient”
  • Click Add to install the add-in
  • Once installed, click on the Coefficient icon to open the sidebar
Coefficient sidebar menu with import, export, automations, and AI Sheet Assistant options.

Step 2: Connect to Intercom and Import News Items Data

Now, connect Coefficient to your Intercom account:

  • In the Coefficient sidebar, click on “Import from…”
  • Scroll to find and select “Intercom” from the list of available connectors
  • Log in with your Intercom credentials when prompted
  • Once connected, select “News Items” from the list of available objects
  • Choose the fields you want to import
  • Click “Import” to bring the data into your Excel spreadsheet
CRM and sales connectors like Salesforce, HubSpot, Pipedrive, and Gong shown in list view.

Step 3: Set Up Auto-Refresh (Optional)

To keep your News Items data up to date automatically:

  • Click on the three dots (…) next to your imported data
  • Select “Auto-refresh”
  • Choose your preferred refresh schedule (hourly, daily, or weekly)
  • Click “Save” to activate auto-refresh
Auto-refresh options for imported data with daily, hourly, and weekly scheduling.

Available Intercom Objects

  • Teams
  • Company Segments
  • Conversations
  • All Help Centers
  • All Collections
  • News Items
  • Tickets
  • Articles
  • Companies
  • Contacts

Frequently Asked Questions

  • How to get News Items from Intercom?

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    Accessing News Items in Intercom requires navigating through their news management interface, which doesn’t easily provide comprehensive data for analysis.Coefficient creates a direct connection between Intercom and Excel, allowing you to import News Items data with just a few clicks for immediate analysis of your announcements.

  • How do I get a list of News Items in Intercom?

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    Within Intercom, you can browse through news items in their interface, but compiling a complete list with engagement metrics for analysis requires multiple steps.With Coefficient, you can pull a comprehensive list of all News Items from Intercom directly into Excel, making it easy to track and optimize your announcement strategy.

  • How do I import News Items from Excel to Intercom?

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    Creating new news items in Intercom typically requires working through their interface, which is time-consuming for planning multiple announcements.Coefficient’s two-way sync functionality allows you to draft news items in Excel and push them back to Intercom, streamlining your communication planning process.

  • How do I update News Items from Excel to Intercom?

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    Updating news item details in Intercom requires navigating through their content management system for each individual change.With Coefficient, you can make bulk edits to your News Items data in Excel and sync those changes back to Intercom in one action, saving significant time for marketing teams.

  • How to automate importing Intercom News Items to Excel daily?

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