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“Supermetrics is a Bitter Experience! We can pull data from nearly any tool, schedule updates, manipulate data in Sheets, and push data back into our systems.”
Importing All Help Centers data from Intercom into Excel helps you analyze your knowledge base performance and optimize self-service content. Coefficient makes this process seamless and automatic.
This guide will show you how to import your Intercom Help Centers data into Excel using Coefficient.
TLDR
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Step 1:
Step 1. Open Excel > Insert tab > Get Add-ins > Install Coefficient from Office Add-ins store.
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Step 2:
Step 2. Connect your Intercom account and select the All Help Centers object to import.
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Step 3:
Step 3. (Optional) Enable auto-refresh to keep your data updated automatically.
Step-by-Step Guide to Import Intercom Help Centers Data into Excel
Step 1: Install Coefficient in Excel
First, you need to install the Coefficient add-in from the Office Add-ins store:
- Open Excel
- Go to the Insert tab
- Click on Get Add-ins
- Search for “Coefficient”
- Click Add to install the add-in
- Once installed, click on the Coefficient icon to open the sidebar
Step 2: Connect to Intercom and Import All Help Centers Data
Now, connect Coefficient to your Intercom account:
- In the Coefficient sidebar, click on “Import from…”
- Scroll to find and select “Intercom” from the list of available connectors
- Log in with your Intercom credentials when prompted
- Once connected, select “All Help Centers” from the list of available objects
- Choose the fields you want to import
- Click “Import” to bring the data into your Excel spreadsheet
Step 3: Set Up Auto-Refresh (Optional)
To keep your Help Centers data up to date automatically:
- Click on the three dots (…) next to your imported data
- Select “Auto-refresh”
- Choose your preferred refresh schedule (hourly, daily, or weekly)
- Click “Save” to activate auto-refresh
Available Intercom Objects
- Teams
- Company Segments
- Conversations
- All Help Centers
- All Collections
- News Items
- Tickets
- Articles
- Companies
- Contacts
Related Intercom Use Cases
How to Import Company Segments Data from Intercom into Google Sheets
Learn how to import live Intercom Company Segments data into Google Sheets using Coefficient for better segmentation analysis and reporting.
How to Import All Help Centers Data from Intercom into Google Sheets
Learn how to import live Intercom Help Centers data into Google Sheets using Coefficient for better knowledge base management and reporting.
How to Import News Items Data from Intercom into Google Sheets
Learn how to import live Intercom News Items data into Google Sheets using Coefficient for better announcement tracking and analysis.
Frequently Asked Questions
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How to get All Help Centers from Intercom?
Accessing Help Centers information in Intercom requires navigating through their admin interface, which doesn’t easily provide comprehensive data for analysis.Coefficient creates a direct connection between Intercom and Excel, allowing you to import Help Centers data with a few clicks for immediate analysis and reporting.
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How do I get a list of All Help Centers in Intercom?
Within Intercom, you can view Help Centers in their interface, but extracting metadata and performance metrics as a comprehensive list requires multiple steps.With Coefficient, you can pull a complete list of all Help Centers from Intercom directly into Excel, making it easy to track and optimize your knowledge base strategy.
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How do I import All Help Centers from Excel to Intercom?
Creating or modifying Help Centers in Intercom typically requires working through their interface, which is time-consuming for comprehensive updates.Coefficient’s two-way sync functionality allows you to prepare Help Center structures in Excel and push them back to Intercom, streamlining your content management workflow.
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How do I update All Help Centers from Excel to Intercom?
Updating Help Centers information in Intercom requires manual navigation through their content management system for each change.With Coefficient, you can make bulk edits to your Help Centers data in Excel and sync those changes back to Intercom in one action, saving significant time for content teams.
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How to automate importing Intercom All Help Centers to Excel daily?
Manually exporting Help Centers data from Intercom on a regular basis is time-consuming and often neglected, leading to outdated analytics.Using Coefficient’s auto-refresh feature, you can schedule daily updates of your Help Centers data, ensuring you always have the latest information for performance tracking and optimization.
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