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Empty survey responses can break automated Slack notifications, creating confusing messages with missing data or triggering alerts for unusable submissions. Proper handling ensures your team receives only actionable information.
Here’s how to implement intelligent filtering that manages incomplete responses while maintaining comprehensive survey tracking.
Filter incomplete responses using Coefficient
Coefficient provides robust filtering and conditional logic that prevents broken message formatting from empty survey responses. The system handles various empty response scenarios while maintaining comprehensive submission tracking.
How to make it work
Step 1. Configure filtering logic to exclude completely empty responses.
Use Number, Text, Date, and Boolean field filtering to exclude surveys with critical empty fields like contact information. Set up conditions that require essential fields to be completed before triggering notifications.
Step 2. Apply conditional message formatting for partial responses.
Use variables support to create dynamic message construction that adapts to available data. Format messages like: “New Response: John Smith (no email provided) – Product feedback: [response text]” to clearly indicate missing information.
Step 3. Set up separate routing for incomplete responses.
Create AND/OR logic combinations that send incomplete responses to different Slack channels for follow-up. Route partial responses to #survey-followup while complete responses go to #survey-complete for immediate action.
Step 4. Implement data completeness indicators.
Include completion tracking in notifications: “Partial Response Alert: Survey 50% complete – Contact for completion: john@company.com” to help teams prioritize follow-up efforts and understand response quality.
Keep notifications clean and actionable
Intelligent empty response handling ensures your team receives useful information while preventing confusion from incomplete data. Improve your survey notification quality with smart filtering and conditional formatting.
