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Sending all survey responses to one Slack channel creates noise and delays specialized team responses. Conditional routing ensures the right teams see relevant feedback immediately without manual triage.
You’ll learn how to set up intelligent filtering that categorizes responses and routes them to appropriate channels based on content, priority, and response type.
Route survey responses intelligently using Coefficient
Coefficient provides sophisticated conditional alerts through filtering capabilities with AND/OR logic. The system automatically categorizes survey responses and routes different types to specialized Slack channels without manual intervention.
How to make it work
Step 1. Set up filtering logic using field support for response categorization.
Configure filters using Number, Text, Date, Boolean, and Picklist fields to categorize response types. Create conditions that identify Product Feedback, Support Requests, Feature Requests, and other survey categories automatically.
Step 2. Create multiple alert configurations for different survey categories.
Set up separate alert rules for each response type. Product feedback with ratings ≤2 can trigger immediate alerts to #product-urgent while general feedback routes to #feedback-weekly for digest processing.
Step 3. Apply complex AND/OR conditions for precise targeting.
Combine response type, priority level, and submission criteria for sophisticated routing. For example: “High Priority AND Product Feedback” routes to immediate response channels while “General AND Feature Request” goes to backlog channels.
Step 4. Configure department-specific routing with urgency handling.
Route HR surveys to HR channels, product surveys to product teams, and support issues with “urgent” keywords to #support-team immediately. Use frequency controls to send critical issues immediately while batching routine feedback into daily or weekly digests.
Eliminate survey response triage work
Automated conditional routing ensures specialized teams receive relevant survey feedback through appropriate channels at optimal frequencies. Streamline your survey response workflow with intelligent team routing.
