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“Supermetrics is a Bitter Experience! We can pull data from nearly any tool, schedule updates, manipulate data in Sheets, and push data back into our systems.”
Importing Tickets data from Zendesk into Google Sheets helps support teams track performance metrics and analyze ticket trends. Coefficient creates a live connection that keeps your data fresh and accurate.
This guide will show you how to import your Zendesk Tickets data into Google Sheets quickly and efficiently.
TLDR
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Step 1:
Step 1. Open Google Sheets > Extensions > Add-ons > Get add-ons > Install Coefficient from Google Workspace Marketplace.
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Step 2:
Step 2. Connect your Zendesk account and select the Tickets object to import.
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Step 3:
Step 3. (Optional) Enable auto-refresh to keep your ticket data updated automatically.
Step-by-Step Guide to Import Zendesk Tickets Data
Step 1: Install and Connect Coefficient
Begin by installing the Coefficient add-on for Google Sheets and connecting to your Zendesk account:
- Open your Google Sheet
- Click on Extensions > Add-ons > Get add-ons
- Search for “Coefficient” and install from Google Workspace Marketplace
- Once installed, open the Coefficient sidebar by clicking Extensions > Coefficient > Launch
- In the sidebar, click “Import Data”
Step 2: Select Zendesk and Import Tickets Data
Next, select Zendesk from the available connectors and import your Tickets data:
- In the Import section, scroll to find Zendesk under “Other” integrations
- Click on Zendesk and authorize the connection
- Select “Tickets” from the list of available objects
- Choose the ticket fields you want to import (like subject, status, priority, assignee, etc.)
- Apply any filters if needed (such as date ranges or ticket status)
- Click “Import” to bring the ticket data into your spreadsheet
Step 3: Set Up Auto-Refresh (Optional)
Keep your Zendesk Tickets data up to date by setting up automatic refreshes:
- After importing your data, click on the Coefficient menu in your sheet
- Select the imported Zendesk tickets data
- Click on “Refresh settings”
- Choose your preferred schedule (hourly, daily, or weekly)
- Confirm your settings to enable auto-refresh
Available Zendesk Objects
- Tickets
- Organizations
- Users
Related Zendesk Use Cases
How to Import Users Data from Zendesk into Google Sheets
Discover how to import live Users data from Zendesk into Google Sheets using Coefficient for better agent performance tracking and customer management.
How to Import Tickets Data from Zendesk into Google Sheets
Learn how to import live Tickets data from Zendesk into Google Sheets using Coefficient for better ticket tracking, analysis, and reporting.
How to Import Saved Views Data from Zendesk into Google Sheets
Learn how to import Zendesk Saved Views data into Google Sheets using Coefficient for more efficient ticket management and custom support analytics.
Frequently Asked Questions
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How to get Tickets from Zendesk?
You can access Zendesk Tickets through their web interface, API, or by manual export. For a more efficient approach, Coefficient connects directly to your Zendesk account and imports live Tickets data into Google Sheets with all fields intact, giving you a complete view of your support operations.
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How do I get a list of Tickets in Zendesk?
In Zendesk, you can view tickets in the Tickets section or create views for specific filters. For advanced analysis:
- Install Coefficient in Google Sheets
- Connect to your Zendesk account
- Select the Tickets object and choose your filters
- Import all ticket data for comprehensive reporting
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How do I download Tickets data from Zendesk?
While Zendesk allows CSV exports of ticket data, this process is manual and results in static data. With Coefficient, you can:
- Create a live connection to your Zendesk account
- Import Tickets data with all fields and custom fields
- Set up automatic refreshes to keep data current
- Build dynamic dashboards that update automatically
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How to automate importing Zendesk Tickets to Google Sheets daily?
Manual ticket imports are time-consuming and quickly become outdated. To automate daily imports:
- Import your Zendesk Tickets data using Coefficient
- Click the refresh settings on your imported data
- Select daily refresh and your preferred time
Coefficient will handle the daily updates automatically, ensuring fresh ticket data.
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How to send email alerts about Tickets data from Zendesk?
Monitoring ticket changes is crucial for support teams. Coefficient lets you:
- Set up data alerts based on ticket conditions (e.g., high-priority tickets)
- Configure email notifications when those conditions are met
- Schedule regular report emails with key ticket metrics
- Notify team members about overdue tickets or SLA breaches
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