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“Supermetrics is a Bitter Experience! We can pull data from nearly any tool, schedule updates, manipulate data in Sheets, and push data back into our systems.”
Getting your Ticket Fields data from Freshdesk into Google Sheets is key for analysis and reporting. Coefficient makes this simple, connecting your data live.
This guide shows you how to import your Freshdesk Ticket Fields data directly into Google Sheets.
TLDR
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Step 1:
Step 1. Install Coefficient from the Google Sheets marketplace and connect your Freshdesk account.
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Step 2:
Step 2. Select Import from… and choose the Ticket Fields object.
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Step 3:
Step 3. Configure your import settings and pull the data into your sheet.
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Step 4:
Step 4. Set up auto-refresh to keep your Ticket Fields data updated automatically.
Step-by-Step Guide to Importing Ticket Fields Data
Follow these steps to connect Freshdesk to Google Sheets and import your Ticket Fields data.
Step 1: Install Coefficient and Connect Freshdesk
First, you need to add Coefficient to your spreadsheet program.
- Open Google Sheets.
- Go to Extensions > Add-ons > Get add-ons.
- Search for “Coefficient” and install it from the Google Workspace Marketplace.
- Once installed, open the Coefficient add-on from the Extensions menu.
- Click “Import from…” in the Coefficient sidebar.
- Find and select the Freshdesk connector from the list.
- You’ll be prompted to log in and authorize Coefficient to access your Freshdesk account.
Step 2: Select and Import Ticket Fields Data
Now that you’re connected, choose the data you want to import.
- In the Coefficient sidebar, choose the option to import data (usually labeled “Import from…” or similar).
- Since Freshdesk uses objects, select the option to import Objects.
- Find and select the “Ticket Fields” object from the list of available objects.
- Coefficient will show you the fields available for the Ticket Fields object. Select the columns you need.
- You can apply filters or sort the data if needed before importing.
- Click the “Import” button to pull the Ticket Fields data into your Google Sheets.
Step 3: (Optional) Set Up Auto-Refresh
Keep your Ticket Fields data current without manual effort.
- After your data is imported, look for the auto-refresh options in the Coefficient sidebar or menu associated with your import.
- You can set your data to refresh hourly, daily, or weekly.
- Choose the schedule that best fits your needs.
- Coefficient will automatically update the data in your sheet on the chosen schedule.
Available Freshdesk Objects
- Ticket Fields
- Contacts
- Companies
- Agents
- Groups
- Roles
- Time Entries
- Conversations
- Forum Categories
- Forums
- Topics
- Posts
Related Freshdesk Use Cases
How to Import Topics Data from Freshdesk into Google Sheets
Learn how to easily import live Topics data from Freshdesk into Google Sheets using Coefficient for streamlined reporting and analysis of forum discussions.
How to Import Time Entries Data from Freshdesk into Google Sheets
Learn how to easily import live Time Entries data from Freshdesk into Google Sheets using Coefficient for streamlined reporting and analysis of agent work logs.
How to Import Ticket Fields Data from Freshdesk into Google Sheets
Learn how to easily import live Ticket Fields data from Freshdesk into Google Sheets using Coefficient for streamlined reporting and analysis of custom fields.
Frequently Asked Questions
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How to get Ticket Fields from Freshdesk?
Connect Freshdesk to Google Sheets using Coefficient. You can then easily select and import live Ticket Fields data directly into your sheet for analysis and reporting.
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How do I get a list of Ticket Fields in Freshdesk?
Use Coefficient to pull a complete list of Ticket Fields from Freshdesk into Google Sheets. This lets you manage and analyze your custom field data in a spreadsheet.
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How do I download Ticket Fields data from Freshdesk?
Coefficient allows you to download Ticket Fields data from Freshdesk directly into Google Sheets. This creates a live link, unlike a one-time manual export.
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How to automate importing Freshdesk Ticket Fields to Google Sheets daily?
Set up scheduled auto-refresh in Coefficient after importing your Ticket Fields data. This automatically updates your sheet daily, keeping your data current.
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How to send email alerts about Ticket Fields data from Freshdesk?
Import your Ticket Fields data into Google Sheets with Coefficient. Then, use Coefficient’s alert features to get notified about changes or specific conditions in your data.
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