Effectively tracking and managing shipping discrepancies is crucial for e-commerce businesses to resolve disputes, maintain accurate financial records, and optimize shipping operations.
This guide will show you how to import ShipRocket Discrepancy Details data directly into Excel using Coefficient for better visibility and resolution management.
TLDR
-
Step 1:
Install Coefficient from the Office Add-ins store
-
Step 2:
Connect your ShipRocket account
-
Step 3:
Select Discrepancy Details data to import
-
Step 4:
Configure auto-refresh to keep discrepancy data current
Step-by-Step Guide to Import ShipRocket Discrepancy Details into Excel
Step 1: Install Coefficient Add-in and Connect to ShipRocket
Begin by installing the Coefficient add-in for Excel:
- Open Excel and navigate to the Insert tab
- Click on Get Add-ins
- Search for “Coefficient” in the Office Add-ins store
- Click “Add” to install Coefficient to Excel
- Once installed, sign in or create a Coefficient account

Step 2: Import ShipRocket Discrepancy Details Data
Now you’re ready to import your Discrepancy Details data:
- In the Coefficient sidebar, click on “Import”
- Select “Import from” and choose “ShipRocket” from the Ecommerce category
- Log in to your ShipRocket account when prompted
- Select “Discrepancy Details” from the available data objects
- Choose the specific fields you want to import (discrepancy ID, order details, issue type, status, resolution, etc.)

Step 3: Configure Data Refresh Settings
Set up automatic updates to keep your discrepancy data current:
- After importing your data, click on the “Refresh” button in the Coefficient sidebar
- Select “Auto-refresh” to set up automatic data updates
- Choose your preferred refresh frequency (hourly, daily, or weekly)
- Coefficient will now automatically update your discrepancy data based on your selected schedule

Managing Discrepancies in Excel
With your ShipRocket Discrepancy Details data in Excel, you can better manage shipping disputes:
- Track all discrepancies in one centralized location
- Monitor resolution progress and timelines
- Identify patterns in shipping issues by carrier or region
- Create custom reports for dispute management and process improvement
The live connection through Coefficient ensures you’re always working with the most current discrepancy information for effective resolution management.
Available ShipRocket Data in Coefficient
Available Objects
- Return & Exchange Orders
- Shipments
- Labels
- Manifests
- Invoice
- NDR
- Tracking
- Pickup Addresses
- Account
- Products
- Listings
- Channels
Frequently Asked Questions
Trusted By Over 50,000 Companies