What are the new AI Features in NetSuite?

Quick answer

NetSuite has evolved into an AI-powered ERP platform. Oracle integrated several intelligent features that automate business processes and enhance decision-making.

The company introduced Text Enhance for automated content generation, AI Connector Service for seamless integration with external AI models, and Bill Capture for intelligent invoice processing. These tools help businesses streamline operations while maintaining accuracy and security across their financial and operational workflows.

Does NetSuite have an AI agent?

Yes. NetSuite introduced the AI Connector Service in August 2025.

This AI connector allows customers to connect their own large language models (LLMs) and AI clients directly to NetSuite ERP data via the secure Model Context Protocol (MCP). Customers can grant precise permissions and leverage multiple assistants or agent platforms simultaneously within NetSuite.

The AI agent can automate tasks, retrieve information, generate reports, and perform analytics using natural language prompts. It represents Oracle’s commitment to making NetSuite data accessible to modern AI workflows while maintaining enterprise-grade security.

Learn more about NetSuite’s AI Connector Service

What are the latest NetSuite AI features?

Oracle has been aggressive in rolling out AI capabilities. Here are the newest features launched in the last three months:

Text Enhance

NetSuite Text Enhance automates business communication by generating, refining, and translating emails, reports, product descriptions, and other texts across 22 supported languages. It uses generative AI to maintain brand voice, improve productivity, and eliminate repetitive manual writing for teams in finance, marketing, HR, and customer service.

The feature enables fast, accurate, and branded messaging. Organizations can quickly adapt to market and customer needs without sacrificing quality or consistency.

AI Connector Service (MCP Integration)

The AI Connector Service enables secure connection of external AI clients and LLMs with NetSuite data. This new protocol (MCP) allows invoking tools from AI agents using natural language, customizing tool scripts, and deploying these tools in SuiteCloud projects.

It supports multi-agent orchestration and precise permission management for security. Think of it as making your NetSuite data conversational with any AI system you choose.

AI-powered job analytics

Generative AI now analyzes job logs in Close Management and Consolidation, translating raw logs into readable, actionable summaries for managers. This enables more rapid root cause analysis and enhancement of operational transparency.

No more digging through technical logs. The AI translates complex system behavior into plain English explanations.

What are the popular NetSuite AI features?

Text Enhance

NetSuite Text Enhance automates the drafting and editing of business communications. Use cases include emails, contracts, marketing materials, and internal reports.

It supports multilingual generation and branded messaging. This helps businesses respond quickly with high-quality content and unify communication across geographies. The feature learns your company’s tone and style, ensuring consistent messaging whether you’re writing to customers in Tokyo or partners in London.

Availability by pricing plans

Text Enhance is included in core ERP modules for all customers. However, advanced features (multilingual support and custom brand voice) require SuitePro or higher.

Bill Capture

Bill Capture is a financial automation tool using AI-driven OCR to extract invoice details from emails or images. It matches those records against purchase orders and receipts, then enters them automatically into NetSuite.

This reduces manual entry errors and streamlines accounts payable workflows. Your AP team can process invoices in seconds instead of minutes, reducing the risk of duplicate payments or missed discounts.

Availability by pricing plans

Available in Advanced Financials add-on module. Requires separate purchase but is included in enterprise ERP plans.

AI Connector Service

Allows secure integration of proprietary and third-party AI agents. This gives developers the flexibility to automate processes and unlock new intelligent SuiteApp categories.

Features include permission control, natural language invocation, and multi-agent orchestration. You can connect ChatGPT, Claude, or custom AI models directly to your NetSuite environment.

Availability by pricing plans

Requires SuitePro or higher. Some developer tools are only accessible with additional SuiteCloud licenses.

SuiteScript Generative AI API

Empowers developers to build custom SuiteApps using generative AI for automation, predictive analytics, and custom data analysis. Includes safety mode, formatted responses, and usage tracking.

The API is available via SuiteScript tab on the AI Preferences page in NetSuite. Developers can create everything from intelligent chatbots to predictive inventory management systems.

Availability by pricing plans

Only available to SuiteCloud-enabled plans. Additional charges may apply for advanced API access.

NetSuite Expert for SuiteAnswers

An embedded AI agent in NetSuite’s knowledge base (SuiteAnswers) leverages RAG (Retrieval-Augmented Generation) to answer customer queries in natural language and provide direct links to relevant documentation.

Think of it as having a NetSuite expert available 24/7 to answer questions about features, configurations, and best practices.

Availability by pricing plans

Available in all plans with SuiteAnswers access.

Common limitations of NetSuite AI

Based on user feedback and forum discussions, including Reddit:

Complex permission setup. AI integrations with NetSuite require setting up new permissions tabs for users and roles. There’s concern that too much data might be exposed to non-technical users, which could pose security or usability risks. Fine-grained control over custom fields in dashboards is challenging, and advanced setup may only be suitable for power users.

Connector reliability issues. Some users reported connectivity problems (e.g., connector appears as “disconnected” even after successful permission setup), particularly when trialing new AI Connector functionality in sandbox environments.

Pricing complexity. Pricing is modular and based on selected features, user licenses, and required add-ons. Optimizing cost can be difficult, especially when layering new AI modules on top of core ERP and CRM plans.

Steep learning curve. Realizing full benefits of AI features often demands developer involvement to customize SuiteApps and scripts. This can deter smaller organizations lacking deep NetSuite expertise.

Validation from Reddit: “NetSuite would have to setup a whole new permissions tab for users/roles with AI integration, there is so much data… everyday users… might not have a grasp of the underlying mechanics. This could be quite a challenge… this is a cool concept video for now.”

What are the alternatives to NetSuite AI?

Coefficient AI

Turn your spreadsheets into intelligent dashboards.

While NetSuite focuses on ERP-specific AI features, Coefficient’s AI Sheets Assistant brings conversational AI directly to Google Sheets. You can connect live NetSuite data to your spreadsheets and use AI to analyze, visualize, and report on that information.

• Use case 1: Create automated financial dashboards by pulling NetSuite revenue data into Google Sheets, then asking the AI to “build a monthly revenue trend chart and highlight any months with unusual patterns.”
• Use case 2: Generate pivot tables for sales analysis by asking the AI to “summarize our NetSuite customer data by region and show which territories are underperforming.”

Coefficient eliminates the complexity of NetSuite’s permission systems while giving you AI-powered insights from your actual business data.

Zapier

Connect NetSuite to thousands of AI-powered apps.

Zapier’s AI capabilities can automate workflows between NetSuite and other business tools. While not as deeply integrated as NetSuite’s native AI features, it offers broader connectivity.

• Use case 1: Automatically generate customer follow-up emails using OpenAI’s GPT models based on NetSuite customer interaction data.
• Use case 2: Create intelligent alerts that analyze NetSuite sales patterns and send Slack notifications when unusual trends are detected.

Clay

AI-powered data enrichment and automation.

Clay specializes in data enrichment and can work alongside NetSuite to enhance customer records and automate outreach campaigns.

• Use case 1: Enrich NetSuite customer records with AI-generated company insights and contact information from public data sources.
• Use case 2: Create personalized outreach campaigns by analyzing NetSuite customer data and generating targeted messaging using AI models.

Ready to supercharge your NetSuite data?

NetSuite’s AI features are powerful but complex. For many businesses, the learning curve and setup requirements can be overwhelming.

That’s where Coefficient shines. Instead of wrestling with NetSuite’s permission systems and developer requirements, you can connect your NetSuite data directly to Google Sheets and unlock AI-powered insights in minutes, not months.

Whether you need automated dashboards, intelligent data analysis, or real-time reporting, Coefficient’s AI makes it simple. No coding required. No complex permissions. Just connect your data and start asking questions.

Get started with Coefficient and transform how you work with your NetSuite data today.

FAQs

Does NetSuite have AI capabilities?

Yes, NetSuite offers several AI-powered features including Text Enhance for content generation, Bill Capture for invoice processing, and the AI Connector Service for integrating external AI models. These features help automate business processes and improve decision-making across finance, operations, and customer service teams.

What are the AI preferences in NetSuite?

NetSuite AI preferences are found in the Setup menu under Company > General > AI Preferences. Here you can configure Text Enhance settings, manage AI Connector permissions, and access the SuiteScript Generative AI API controls. The preferences page allows administrators to control which users can access AI features and set usage limitations.

What are the AI features in ERP?

Modern ERP systems like NetSuite include AI features such as intelligent invoice processing, automated content generation, predictive analytics, and natural language query capabilities. These features help reduce manual data entry, improve accuracy, and provide actionable insights from business data. However, many businesses find spreadsheet-based AI tools like Coefficient easier to implement and use for data analysis and reporting.

Does OpenAI use NetSuite?

There’s no public information confirming whether OpenAI specifically uses NetSuite for their business operations. However, NetSuite’s AI Connector Service does support integration with OpenAI’s models, allowing NetSuite customers to connect GPT models to their ERP data for custom AI applications and automations.